USA– we ship within 1-3 Business days. If you are in the USA you can expect to receive your items within 3-7 business days. Once we ship your products we will supply you with a USPS tracking number. USA items are shipped from our facilities in New York
Please make sure all your address details are up to date including your paypal address. We do not refund purchases if you have put in the incorrect address details however we will do our best to ensure you receive your package. If you have any concerns just send us an email and we will be happy to chase things up for you.
We usually ship within 1-3 business days. If you are in Australia you can expect to receive your items within 2-7 Business days. Australia posts asks that you allow 10 days from the day of shipping before following up on any late orders. You will be notified with your tracking number once your item has been shipped.
Please make sure all your address details are up to date including your paypal address. We do not refund purchases if you have put in the incorrect address details however we will do our best to ensure you receive your package. If you have any concerns just send us an email and we will be happy to chase things up for you.
We do ship to most countries, if your country currency is not listed and you’d like to purchase please contact us directly via the email on ad***@la*********.au and we can sort out the shipping costs and if we are able to send to your counrty.
We believe you’ll absolutely love our products so we are happy to provide a full refund if you decide you need to return them. We are also happy to exchange if you need to change the size.
Exchanges: If you need to exchange your item/s for another size once we receive the items for exchange we will send your new size/s with no additional shipping charges. Please note we will only pay for re-shipping for 1 size change. Any additional the buyer is to pay for the return shipping.
Returns Upon receiving your item/s we request that within 2 weeks you express your interest in returning your item/s, you then have 45 days to make that return. We will happily refund your purchase cost as long as the item is not damaged and is in it’s original condition.
Faulty Items If an item is faulty we request that you return the item or provide detailed photographs of the fault and we will provide a full refund or exchange including a reimbursement of shipping costs if you return the item. Faults need to be addressed within 45 days of receiving the product otherwise we cannot guarantee a full refund. If you have any questions or need to return items you can contact us on ad***@la*********.au or send us a message in facebook messenger. We typically reply within 2-12 hours. Our customers comfort and happiness is of most importance. It is important us that you are satisfied with both your purchase and communication with us.
Underwear returns: Due to sanity reasons we are unable to except underwear returns, we will provide reimbursements on faulty items.
Returns USA: Please address your package to:`
Returns Lady Emprezz 100 Mineloa Ave East Valley Stream NY USA
All other returns please address your package to:
Returns Lady Emprezz 15 McWhae CCT Wanniassa ACT 2903 Australia
Absolutly we do! We have warehousing in both the USA and Australia. Send us an email for a copy of our line sheets, we can also offer dropshipping services to Australia, USA and Canada
